Refund policy

RETURN & REFUND POLICY
Last updated: June 2025

Because every Poppy product is made to order specifically for you through our print-on-demand partner Printify, we are unable to accept returns or exchanges for reasons such as incorrect sizing, change of mind, or ordering mistakes. Please review sizing guides carefully before placing your order.

1. ELIGIBILITY FOR REFUND OR REPLACEMENT
We will offer a full refund or free replacement in the following situations:
- The item arrives damaged or defective
- The print quality is significantly different from what was shown on the product page
- You receive the wrong item (wrong size, colour, or design)
- Your order is lost in transit and not delivered within the estimated delivery window

2. HOW TO REQUEST A REFUND OR REPLACEMENT
To submit a claim, please contact us within 14 days of receiving your order (or within 14 days of the estimated delivery date for lost orders) at support@poppywear.store with the following:
- Your order number
- A clear photo of the item showing the issue (for damaged or incorrect items)
- A brief description of the problem

We will review your claim and respond within 3–5 business days.

3. NON-REFUNDABLE SITUATIONS
We are unable to offer refunds or replacements for:
- Incorrect size or colour selected by the customer at checkout
- Change of mind after the order has been placed
- Slight colour variations between the product image and the printed item (minor differences may occur due to screen settings and print processes)
- Delays caused by customs or local postal services beyond our control

4. REFUND PROCESSING
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.